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Relisting a vehicle​

  • We unlist vehicles and prevent guests from booking for these issues:

    1. report of a mechanical, quality, or safety issue
    2. vehicle damage deemed unsafe
    3. vehicle safety recall notification
    4. failure to complete Stripe registration
    5. unresponsiveness to trip requests
    6. failure to show up for a trip and unresponsive to our emails
    7. poor quality or prohibited vehicle listing photos
    8. vehicle ineligibility for the Resortifi platform

  • Take these steps to have vehicle relisted after report of a mechanical, quality, or safety issue

    1. Have an ASE-certified (US only) or licensed mechanic inspect and, if necessary, repair vehicle
    2. Ask them to complete Resortifi’s incident inspection form
    3. Reply to email we sent you about safety concern
      1. Give shop’s contact information in body of email
      2. Attach completed inspection form
    4. We’ll review the documentation and email you about next steps
    5. Read more about maintenance requirements and what repairs you can make on your own

  • Take these steps to have vehicle relisted after vehicle was deemed unsafe due to damage

    1. After mechanic fixes your car, open a support window
    2. Submit documentation and request that we remove restriction

  • Take these steps to have vehicle relisted after vehicle safety recall notification

    1. Contact dealership to get problem fixed free of charge
    2. Dealership will register repair with National Highway Transportation Safety Administration (NHTSA)
    3. Once recall status is updated in NHTSA recall database, Resortifi system will remove vehicle restriction
    4. If you have proof from dealership that they’ve repaired vehicle but status hasn’t been updated in NHTSA database or Resortifi restriction hasn’t been lifted, contact Resortifi’s vehicle quality team
      1. Be prepared to submit documentation showing name of dealership, service date, safety recall issue addressed, and vehicle’s VIN, make, and model

  • Take these steps to have vehicle relisted after all other issues

    • Check your email for message from us explaining why vehicle was restricted or unlisted and how to resolve issue
    • In some cases, we may not be able to make your vehicle available to guests again