Managing a hosting team
Hosting teams let you share the work of managing your business on Resortifi without sharing your credentials or private financial information. Hosting teams are available to select hosts only at this time, but we’ll be expanding the program soon.
Creating a hosting team
A hosting team lets you give people you choose access to select settings and features to help you run your business on Resortifi. These people are your co-hosts. Co-hosts can be friends, family members, employees, or another Resortifi host you trust to perform hosting duties and represent your business.
As the primary vehicle host, you’re fully responsible for the action or inaction of your co-hosts. This includes, but isn’t limited to, behavior tied to trip duties, guest communication, and adherence to Resortifi’s policies and terms of service.
You can create as many hosting teams as you’d like as long as each has at least one co-host, one vehicle, and one permission in place. To create a hosting team, tap More from the host mode home screen and choose Hosting teams from the menu.
Choose a name
Start by giving your team a name. If the team will have a specific function, consider choosing that function as the team name, for example, “Delivery Team” or “Cleaning Team.”
Assign vehicles Add the vehicles you want the team to have access to. If you assign all your vehicles to a team, we’ll default all new listings into that team as well.
Set permissions
Choose the permissions, that is, the settings and features you want the team to be able to access. At this time, you must choose a pre-set group of permissions, but we’ll be adding more permission options soon. You can remove permissions at any time. The current permission set allow co-hosts to do the following:
- Add photos
- Conduct check-in/checkout
- Contact customer support
- Message guests
- Receive notifications
- Respond to requests to book or change a trip
- Submit invoices for reimbursement of incidental costs
- View activity feed, booked trips, trip history, and trip details
Co-hosts won’t have permission to view trip receipts, earnings, or tax information. They’ll be unable to file claims, schedule messages, adjust fleet calendars, view vehicle or host settings, or view business or performance information. Co-hosts can rate a trip and write a review but can’t access the reviews page or respond to reviews.
Inviting co-hosts
Once you create a hosting team, we’ll prompt you to invite people to co-host, and they’ll have 30 days to respond. If your co-host candidate already has a Resortifi account, enter the email address tied to that account. If they don’t, enter an email address they check regularly. Once an invited co-host accepts your invitation, we’ll prompt them to create an account and get verified, if they haven’t already done so. \
Tip: You can invite the same person to join more than one hosting team; just send separate invitations from each team.
Note: If you have a Resortifi-designated custodian on your account and want to continue your working relationship, you’ll need to invite them to a hosting team.
Tracking co-host status
We’ll update the Pending status of your invitations on your hosting team dashboard.
- Pending accept invite: User’s email matches an email in Resortifi, but they haven’t yet accepted the invitation
- Pending account creation: User doesn’t have a Resortifi account with the email tied to the invitation
- Pending verification: User has an existing Resortifi account, but it has not yet been verified
When a final status is available, we’ll send a notification to your Inbox. Open the notification to view the status on the member Co-hosts screen.
- Approved: User has accepted your invitation and been verified
- Decline: User has chosen not to accept your invitation
- Not approved: User doesn’t meet requirements or failed to accept or decline your invitation within 30 days
Note: If we can’t approve a co-host, we’ll be unable to tell you why but will prompt your co-host to contact support or to reach out to you to discuss how to move forward
Managing a team
To manage a hosting team, tap More from the host mode home screen and choose Hosting teams from the menu to access the hosting team dashboard and all your teams. Open a team for access to the Co-hosts, Vehicle, Permissions, and Settings pages for that team.
Adding or removing co-hosts
Add or remove co-hosts any time from the Co-hosts page. To add, tap/click “Add co-hosts” at the bottom of the page. To remove, tap/click “Edit” at the top of the page. You can remove a co-host or multiple co-hosts from a hosting team or remove a single co-host from multiple hosting teams. If you remove an approved co-host and later want to add them to a team, you must reinvite them via the email flow.
Adding or removing vehicles
You can add or remove vehicles at any time from the Vehicle page. You must have at least one vehicle on the team for the team to remain active.
Viewing permissions You can see the permissions you’ve set for a team but at this time, can’t make changes to those permissions. Currently, you can change permissions access by removing a co-host or by changing the team’s status to inactive.
Managing settings
You can change a team’s name or its status from the Settings page. If you change a team’s status to inactive, all team members will lose access to the vehicles and permissions set for that team. You can change an inactive team back to active, but if you delete a team, you can’t undo that action.
Note: For a team to be active, it must have at least one vehicle, one permission, and one accepted and verified co-host.
Coordinating with your co-host
Give clear instructions to your co-hosts about their responsibilities for each trip. Certain actions, such as accepting bookings and trip change requests, submitting invoices for incidentals, and rating trips and writing reviews, can only happen once. If your co-host has completed the action, you’ll be unable to do so and vice versa.
Note: Reimbursement invoices filed by co-hosts will always appear to the guest under the name of the primary host.