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Canceling your reservation for a stay​

Your plans have changed and now you need to cancel your reservation. No problem. You can go to your Trips to cancel or make changes to your reservation.

To cancel a reservation:

  1. Go to Trips and select the trip you want to cancel
  2. Click Show more trip plans, then click Show details
  3. Click Change or cancel
  4. Click Cancel reservation

Requesting a refund during your stay

If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. It’s important to submit your request within 24 hours of noticing the issue, and your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Resortifi to step in to help.