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Host no-shows​

In the unlikely circumstance that a vehicle isn’t at the pick-up location when you arrive, we have steps in place for you to connect with the host and, if needed, with our customer support team.

Managing a host no-show

If you arrive to pick up the vehicle and your host or the vehicle isn’t there, take these actions:

  • Confirm the address. Open the trip Details page and confirm you’re at the right location. Check your Resortifi messaging Inbox to see if your host sent additional or updated information about the vehicle’s location.

  • Allow extra time. If you arrive early or on time, you must give your host a courtesy window of 30 minutes past the scheduled trip start time to arrive. Your host must also give you a 30-minute courtesy window to arrive. If you’ve shown up more than 30 minutes late for the start of the trip and didn’t let your host know of the delay, they may have canceled the trip.

  • Contact your host. Send a message to your host via Resortifi. Open the Trips tab and choose your trip from the list of Booked trips. Tap Message to contact your host. If you get no response, try texting or calling them. We display the host’s phone number on the Details page of the trip.

  • Call customer support. If you’re unable to reach your host and you’ve waited 30 minutes past the trip start time, call customer support. We’ll cancel the trip penalty-free and help you find a new vehicle. If we can’t or you prefer not to rebook, we’ll refund you in full.

Customer support

  • US: +1 (415) 963-4109
  • Australia: +61 1800 959 374
  • Canada: +1 (888) 391-0460
  • France: +33 1 82 88 10 24
  • UK: +44 808 164 1454