Rebooking a cancelled trip

• To rebook a canceled trip:

  • Follow link in cancellation email or open Inbox and open Notifications tab to see cancellation
  • Tap “Book another car” to see list of similar vehicles matching your trip dates from highly rated hosts in or near your original location
  • Choose a suggested vehicle or one found in your own search
  • Book new trip with funds from canceled trip
  • See cancellation amount deducted from cost of new trip at checkout
    • If new trip is more expensive, we’ll display additional amount due
    • If new trip is less expensive, we’ll auto-refund difference

• To skip rebooking and request refund for canceled trip:

  • Wait 24 hours for Resortifi to automatically initiate refund of original payment amount or take these steps:
    • Open cancellation notification and tap “Book another car”
    • Scroll to bottom of page and tap “Get a full refund” to initiate
  • Allow time for your bank or credit card company to process the refund
    • Credit cards: Three to five business days
    • Debit card (including Revolut): 10 business days
    • Apple Pay or Google Pay: Up to 30 days