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Extenuating circumstances policy | Guests​

This policy outlines the extenuating circumstances that may result in Resortifi excusing the cancellation fee for guests who cancel a trip outside the free cancellation period.

Policy

We understand things happen outside your control that may force you to cancel a trip or make it impossible for you to return a vehicle at the scheduled trip end time. You can always cancel free of charge up to 24 hours before your trip starts. If you cancel fewer than 24 hours before the trip starts due to extenuating circumstances we accept, we may be able to excuse the cancellation fee.

If your cancellation is due to accepted circumstances, call customer support at +1 (415) 963-4109 (US); +61 1800 959 374 (Australia); +1 (888) 391-0460 (Canada); +33 1 82 88 10 24 (France); +44 808 164 145 (UK).

Circumstances that require documentation

This policy may cover the circumstances listed below provided you submit documentation; this list isn’t all-inclusive.

  • Death or severe illness of yourself or immediate family member. This includes spouse/partner, child, parent, legal guardian, grandparent, or sibling. Submit a death certificate, obituary, or news article naming the deceased.
  • Hospitalization that prevents you from being able to travel. Submit a physician statement confirming that you can't travel due to an unexpected, serious illness or injury.
  • Government-mandated obligations. These include, but aren’t limited to, jury duty and military assignments. Submit a copy of the official notice for jury duty, court appearances, military deployment, or travel restrictions.
  • Airline travel interruptions. See more details in Resortifi’s Cancellation policy. Submit documentation from the airline showing that your flight was canceled or delayed. If your baggage was lost, provide documentation of a lost baggage delay.

Circumstances that don’t require documentation

This policy may cover the circumstances listed below and won't require documentation.

  • Natural disasters or severe weather incidents that impact the delivery location or location of departure. These are defined as a state of national emergency in times of a flood, hurricane, tornado, volcanic eruption, earthquake, tsunami, or mass shooting.
  • Epidemic or pandemic diseases or illnesses as reported by the World Health Organization or the Centers for Disease Control and Prevention. For specific circumstances about safety issues tied to vehicle cleanliness, see Resortifi’s Cleaning policy | Guests
  • Government, law enforcement, or military restrictions or advisories that impede travel to the delivery location.