US Power Hosts and damage claims

One of the perks of being a Power Host in the US is being supported by our dedicated Power Host Claims team. If you’re interested in becoming a Power Host, you can read more about the program. Remember, you can use the Claims dashboard to easily check the status of a claim managed by Resortifi or to escalate an issue you've been unable to resolve directly with a guest. Dashboard is available for claims filed after 6/6/2022.

Power Host Claims team

Specialized claims associates make up the Power Host Claims team. They’re trained to provide Power Hosts with the best customer service and to deliver it with the greatest efficiency throughout the claims process.

This team handles all damage claims filed from a Power Host account. If there were also non-damage issues that occurred during the trip, for example, a guest made a mess in your car, the Power Host Claims team will help you with those as well to make your experience as smooth and efficient as possible.

The Power Host Claims team is available five days a week from 8am – 4pm Mountain Time (excluding most major holidays). Team members do their best to reply to emails within one business day and resolve your claim accurately in as little time as possible. Resolution time depends on the severity of the damage. You can help expedite your claim by providing all pre/post-trip photos and other requested documents as quickly as possible.

Getting in touch with the Power Host Claims team

After you report damage, we’ll automatically assign your claim to one of our Power Host Claims associates. Your associate will communicate with you via email, and the best way for you to be in touch with them is to reply in an email thread. If you lose track of a thread, you can email (email).

The Power Host Claims team doesn’t have an incoming phone line, but you can schedule phone calls with them as needed. Use the link at the bottom of your associate’s emails to make a call appointment.