Replacement vehicles
Hosts who’ve chosen an eligible protection plan, where available, may qualify to receive replacement vehicle reimbursement.
Eligibility
Plans that include eligibility for replacement vehicle reimbursement are available in the US, Australia, and Canada. Hosts in the UK can choose a plan that offers eligibility for a courtesy car. Hosts in France aren’t eligible for replacement vehicles.
| US hosts | Australia hosts | Canada hosts |
|---|---|---|
60 plan
| 65 plan
| 85 plan
|
75 plan
| 75 plan
| 75 plan
|
Reimbursement Replacement vehicle reimbursement is for costs incurred when you book alternate transportation while your primary vehicle is being repaired or is non-operational due to damage that occurred on a guest’s trip. It also applies if a vehicle isn’t returned as scheduled at the end of a trip.
Restriction: Eligible hosts who have multiple vehicles may receive up to one replacement vehicle reimbursement or travel credit equivalent at any given time. Eligible hosts with more than two vehicles won’t be able to receive reimbursement for replacement vehicles unless all their vehicles are either actively booked on Resortifi trips or are being repaired.
Covered transportation
Eligible for reimbursement
- Public transportation
- Replacement vehicle booked through Resortifi
- Ride sharing service
- Taxi
- Vehicle rented through commercial car rental agency
Vehicles “rented” or borrowed from or trips provided by family, friends, or other known acquaintances aren’t eligible for reimbursement.
How many days of replacement transportation am I eligible for?
Resortifi will verify with your shop the number of days required to repair your vehicle. We’ll compare it to the number of hours listed on the estimate to ensure it falls within a reasonable period. We define reasonable period as one day of replacement transportation for every four hours of labor on the estimate. If the math is uneven, for example 25 hours divided by 4 hours = 6.1, we’ll round up. If the repair timetable includes any weekend days, Resortifi will reimburse you for your replacement vehicle costs for those days as well.
How do I get reimbursed for a replacement vehicle?
You must provide copies of detailed receipts and invoices of the amounts paid per day for the transportation option(s) selected. A Claims Associate will review the documentation and provide reimbursement accordingly.
Example: Your vehicle is in the shop for five days being repaired. You chose the US 60 plan and had the following transportation expenses for each of those days — $40, $55, $0, $0, $45. We’d reimburse you $40 for the first day and $50 for the second day. We’d reimburse you $0 for the third and fourth days and $45 for the fifth day. Your reimbursement total would be $135.
*Amounts are in A$ for hosts in Australia, CA$ for hosts in Canada, and US$ for hosts in the United States and its territories.