Reporting damage | Host

Plan to report damage within 24 hours of a trip ending and have photos that document that damage ready to upload. If your guest reports damage to your vehicle, we’ll notify you.

Reporting damage

You must report damage no more than 24 hours after the trip ends to start the resolution process. Damage reports received past this deadline may not be eligible for coverage under a protection plan provided by Resortifi and may make it difficult to resolve damage with your guest.

Providing photos

When you report damage, you must provide photos of the damaged area(s) taken no more than 24 hours before trip start and no more than 24 hours after trip end. If you don’t have photos, you may not be eligible for physical damage reimbursement. We waive the post-trip photo requirement in cases of mechanical damage or if your car was towed or otherwise unavailable for you to photograph.

Choosing a resolution path

When you report damage, we’ll ask you to enter a quote from your body shop or your best-guess estimate of the cost to repair the damage. Based on that estimate, your protection plan deductible, and your guest’s out-of-pocket maximum, we’ll show you two amounts. We’ll display the amount you could receive by resolving the damage directly with your guest and the amount you could receive if you file a claim with Resortifi. Then we’ll ask you to choose whether to 1) resolve the damage directly with your guest or 2) file a claim with Resortifi. Learn more about filing a damage claim in the US, Australia, Canada, France, or the UK.

Note: If the damage to your vehicle exposes a safety risk or renders it inoperable, we’ll restrict your vehicle making it unavailable for guests to book. Once you’ve had the damage repaired, you can contact us to remove the restriction.