Relist vehicle after maintenance issue

If we’ve unlisted your vehicle for a maintenance issue, you’ll need to send us evidence of the repair so we can make your vehicle available to guests again.

How to relist after mechanic repairs maintenance issue

1. Schedule an inspection with an ASE-certified (US only) or licensed mechanic
2. Gather the necessary documentation a. Hosts in the US and Canada: “Required maintenance inspection checklist” completed by the mechanic b. Hosts in Australia: Copy of the paid invoice from the repair facility c. Hosts in France: Copy of the paid invoice from the repair facility and have a copy of their most recent compulsory technical control d. Hosts in the UK: Copy of the paid invoice from the repair facility
3. Reply to the Resortifi email you received notifying you of the maintenance issue a. Include the shop’s contact information in the body of the email b. Attach a PDF or photo of the required documentation
4. Look for a follow-up email once we’ve reviewed your documentation

How to relist after you repair maintenance issue

If you’re a host in the US or Canada and capable of doing so, you can make some repairs yourself and qualify for having your vehicle relisted. Specifically, you can repair or replace:

• burned out lights or cracked headlights
• dashboard lights
• damaged or worn hoses, belts, and tires
• car batteries and key fob batteries

Once you’ve made the repair, submit photos or video to customer support verifying the repair. The photos or video should show the new part and the repaired/now-functioning element and display a timestamp with a date later than the date we discovered the issue. Once we’ve reviewed your documentation, we’ll send you a follow-up email. Tap the “Contact us” button at the bottom of the screen to reach support.