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Flat tire damage | Hosts​

If your guest calls you to report a flat tire, have them call Resortifi’s roadside assistance provider for help, if they haven’t already done so.

Guest flat tire – US, Australia, Canada

Managing a tire repair or replacement

If your guest gets a flat tire, we advise them to immediately contact Resortifi’s roadside assistance provider then contact you to coordinate a replacement or repair. If the damaged tire is repairable, it might be best for your guest to have the repair done. If there's sidewall damage or the tire isn't repairable, give your guest approval to replace the tire with one of equal or greater quality. Your guest isn’t responsible for replacing any of the non-damaged tires.

Note: If a guest contacts you first, have them call our roadside assistance provider:

  • Trips in the US:
  • Trips in Australia:
  • Trips in Canada:

Responsibility for a flat tire

Your guest is responsible for a flat tire if they accidentally damage the tire or if the flat is a result of vandalism during their trip. However, if the flat tire is a result of neglect or poor maintenance, you’ll be responsible for the damage costs. Specifically, you’ll bear the cost of tire replacement or repair if it’s professionally documented that the flat resulted from:

  • a defect
  • a cut, gouge, bulge, or bubble on the sidewall
  • excessive wear that made it unsafe to drive at the start of the trip
  • improper inflation at the start of the trip
  • a tread depth of less than 4/32”
  • signs of dry rot
  • an age of more than six years

If you and your guest can’t agree on how to handle the cost of repairing or replacing the tire, report the flat tire damage in Resortifi’s damage reporting center no later than 24 hours after the trip ends. We encourage you to resolve the claim directly with your guest whenever possible. This lets you control the process and avoid paying administrative fees and costs. However, if you choose to file a claim, the individual protection plan chosen by each party will be in effect. Resortifi’s Claims team will review pre- and post-trip photos to understand the cause of the flat tire and determine who must bear the cost of the damage.

Guest flat tyre – UK

Managing the repair or replacement

If your guest gets a flat tyre, we advise them to immediately contact roadside assistance, who will change or repair the tyre on site. If they’re unable to do so, they’ll tow the vehicle to a garage or storage facility you choose or, if unable to contact you, they’ll tow to the nearest location.

Note: If your guest contacts you first, have them call Resortifi’s roadside assistance provider at (number).

Responsibility for a flat tyre

Our roadside assistance provider will bill Resortifi for the cost of services, and customer support will review pre- and post-trip photos to understand the cause of the flat tyre and determine whether you or your guest are financially responsible.

Your guest is responsible for a flat tyre if they accidentally damage the tyre or if the flat is a result of vandalism during their trip. However, if the flat tyre is a result of neglect or poor maintenance, you’d be responsible for the damage costs. Specifically, you’ll bear the cost of tyre change or repair if it’s professionally documented that the flat resulted from:

  • a defect
  • a cut, gouge, bulge, or bubble on the sidewall
  • excessive wear that made it unsafe to drive at the start of the trip
  • improper inflation at the start of the trip
  • a tread depth of less than 4/32”
  • signs of dry rot
  • an age of more than six years