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Service animal and pet policy | Guests​

This policy lays out the guidelines Resortifi adheres to and those guests must follow when traveling with a service or assistance animal or with a pet.

Policy

Resortifi follows the law in making a distinction between service and assistance animals and pets (non-service animals). Resortifi allows service and assistance animals, as defined by law, in any vehicle on the platform.

We recommend that before you book you read the definitions for service animals in the US and Canada and for assistance animals in Australia, France, and in the UK. We encourage guests with service and assistance animals to book vehicles labeled “pet friendly"; however, all vehicles on Resortifi are open to guests traveling with service or assistance animals. Guests traveling with service or assistance animals are not required to use a crate/carrier while in the vehicle

Pets, including animals whose sole function is to provide comfort or emotional support, don’t qualify as service or assistance animals. If you’re traveling with a pet (non-service animal), filter your search to find and book a vehicle labeled “pet friendly.” If you can’t book a “pet friendly” vehicle, use Resortifi messaging to ask for your host’s written permission to bring a pet. We require that pets be in a crate/carrier while in the vehicle.

Violations

We’ll charge all guests a cleaning violation fee for:

  • transporting a pet in a vehicle that isn’t “pet friendly” without approval
  • returning the car with a significant amount of animal hair
  • return the car with a cleaning issue that could have only been caused by irresponsible or abusive behavior

Additional usage policy | Guests

This policy addresses what to do if you’re running late, what constitutes a valid trip extension, and the consequences of keeping a host’s vehicle beyond the scheduled trip start time without approval.

Policy

Guests are expected to return a host’s vehicle on time. If you’re running late, you must request an extension via Resortifi as soon as possible. You can do so at any time while the trip is in progress and up to six hours after the originally scheduled trip end time. A trip change is only valid if the request is made through Resortifi and the host accepts it there.

You’ll be unable to extend a trip if:

  • host doesn’t respond to or doesn’t accept the request
  • the vehicle is unavailable for all or a portion of the extended time
  • you have insufficient funds in your payment account

If you can’t request an extension, you must return the vehicle at the originally scheduled end time or immediately if the trip end time has passed.

Violations

If a guest keeps a host’s vehicle past the scheduled end time without their approval via the Resortifi system, the host may charge for additional usage and related fees, and we may void the guest’s protection plan.

  • 0-29 minutes late: No charge
  • 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee at Resortifi’s discretion**
  • 2 hours or more late: Average daily trip price for 1 day + $20 late return fee; $50 improper return fee at Resortifi’s discretion**

*Amounts are in $A for Australia, CA$ for Canada, € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.

**Improper return fee may be charged if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Resortifi.