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No smoking policy | Guests​

This policy addresses the definition and scope of Resortifi’s position on smoking in vehicles on the platform and guidelines for handling policy violations.

Policy

Resortifi’s no smoking policy covers the use of, but isn’t limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers.

Resortifi prohibits smoking in any vehicle listed on the platform — even if there’s a suggestion that the host or a previous guest may have done so. Hosts must provide guests with a smoke-free vehicle.

Violations

Host violations

If at check-in you smell any of the substances listed above, call Resortifi immediately to report the issue. We’ll give you the option to cancel the trip and receive a full refund, or we can help you rebook the trip in another vehicle using the funds from the canceled trip.

To report a smoking issue, call: US: 1 (415) 963-4109 Australia: +61 1800 959 374 Canada: +1(888) 391-0460 France: +33 1 82 88 10 24 UK: +44 808 164 1454

Guest violations

Resortifi has a No smoking policy that permits hosts to report physical evidence of smoking. If there’s clear evidence that you or your passengers smoked in a car, we’ll charge a $150 smoking violation fee plus a 3% processing fee, and it may result in your account being closed by Resortifi. Hosts may report a policy violation and charge a violation fee plus a 3% processing fee if they submit a photo or other evidence that documents any of the following issues:

  • Burn marks present in check-out photos that weren’t present in check-in photos
  • Cigarette or rolled marijuana cigarette that has been smoked
  • Compelling evidence of ash that can be clearly distinguished from sand, dirt, or other debris and reveals abusive behavior in the interior of the vehicle
  • Indisputable evidence or information from a host that verifies smoking against Resortifi policy

Smoking violation fee

  • $150* – US, Australia, Canada, UK
  • $50* – France

*Amounts are in A$ for Australia, CA$ for Canada € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.