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Additional usage policy | Hosts​

Work with guests who are running late to arrange a trip extension. You can report a late return 30 minutes after a trip’s scheduled end time, but the extension request window stays open up to six hours after a trip’s scheduled end.

Managing a guest who’s running late

Resortifi notifies guests to submit a trip extension if they’re running late. We expect you to encourage guests to extend and to accept extension requests whenever possible. Guests can submit an extension request at any time during their trip and up to six hours after the trip’s scheduled end time. An extension is only valid if your guest makes the request through Resortifi, and you accept it.

You must report a late return at least 30 minutes but no more than 24 hours after a trip’s scheduled end time to be eligible to charge for additional usage and related fees. If you report a late return and your guest submits a request to extend during the six-hour post-trip window, you have two options:

  • You can deny the request, and the guest must return the vehicle immediately; OR
  • You can accept the request, and we’ll extend the trip, disregard the late return report, and issue any additional earnings when we pay you out for the trip.

If it’s been more than 24 hours since the scheduled trip end, report the issue, and we’ll follow up with the guest. Only report legitimate late returns. Misreporting could result in a $50* violation fee or other penalties.

Additional usage charges

The following charges may apply for additional usage:

  • 0-29 minutes late: No charge
  • 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee at Resortifi’s discretion**
  • 2 hours or more late: Average daily trip price for 1 day + $20 late return fee; $50 improper return fee at Resortifi’s discretion**

Note: The amount you’ll receive depends on your host take rate, which is determined by your protection plan.

  • Amounts are in $A for Australia, CA$ for Canada, and £ for the United Kingdom. They’re in US$ for the United States and its territories.

**Improper return fee may be charged if the guest is unresponsive, abandons the vehicle, causes a trip cancellation, or other reasons determined by Resortifi.