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Resortifi Go | Guests​

About Resortifi Go

If you book a Resortifi Go car, you can check in remotely and unlock the car directly from the Resortifi app. Filter your vehicle search for ”App Unlock” to find Resortifi Go cars. Resortifi Go is available everywhere in the US and the UK. In Canada, it’s available in Alberta, British Columbia, Ontario, Newfoundland and Labrador, Nova Scotia, and Quebec. You must download and use the Resortifi mobile app for trips in a Resortifi Go car.

Checking in for a Resortifi Go trip

Find the car

Hosts provide basic details about where the vehicle is located and how to access it. The app will give you directions to the vehicle and show you a map with its current location. You’ll be able to unlock the car and check in directly with the app. You’ll need Wi-Fi or cellular data to check in for your trip.

Take photos for check in

It’s essential that you take photos to document the vehicle’s condition before starting your trip. Even if your host says they have taken photos, you need your own set of pictures. Take photos of the fuel gauge and the odometer to show pre-trip fuel level and mileage. Take interior and exterior photos from different angles. Be sure to capture any pre-existing damage so you won’t be held responsible.

Report a late arrival

You’re responsible for a Resortifi Go car beginning at the scheduled trip start time until the trip ends. If you’re running late for check-in, let us know. The car will be available to you for up to 12 hours after the scheduled trip start time. If you don’t begin your trip within those 12 hours, we’ll cancel your trip, and you won’t receive a refund.

Note: If there’s a ticket on your Resortifi Go car when you arrive or you’re unhappy with the vehicle’s condition, let us know. In the US: Call 415-463-3200. In Canada: Use Resortifi messaging to let you host know and then call 1-888-391-0460. In the UK: Use Resortifi messaging to let your host know and then call 0808 164 1454.

Troubleshooting access issues

  • Make sure you have Wi-Fi or cellular data to unlock the car at the start of the trip.
  • If you’ve logged out or closed the app, you may also need to access Wi-Fi or cellular data to access Resortifi Go controls.
  • Check that Bluetooth is enabled on your phone.
  • Be sure that you’re standing next to the driver’s side door.
  • Try to close and restart the app.
  • Make sure you’ve downloaded the latest version of the app. If not, update it.
  • Keys with technology interfere with the Resortifi Go device. If you’re not using a key to operate or lock the vehicle, store it in the protective pouch.

If these troubleshooting measures fail, call us for help. In the US, call 415-463-3200. In Canada, call 1-888-391-0460. In the UK, call 0808 164 1454.

Checking out for a Resortifi Go trip

Park the car

Return the vehicle as close as possible to the original pick-up spot or as instructed by the host. Park in a safe, legal spot. If the vehicle is ticketed or towed within 24 hours of the scheduled trip end, you’ll be responsible.

Take photos for checkout

Take photos of your drop-off location and a photo of the lot number. Besides documenting the vehicle’s return location, take post-trip photos of the vehicle's condition. Again, take a photo of the fuel gauge and the odometer. Take photos of the same areas from the same angles as you did pre-trip to allow for easy comparison in case of a damage claim.

Leave the key

Make sure to return the key. If it’s lost or stolen, you may be responsible for the cost of replacement.

Avoiding late returns

If you need more time for your trip, notify the host and request an extension. If you try to start a Resortifi Go car after the trip time ends, the engine won’t turn on. Call customer support if you’re running late and the car won’t start. In the US, call 415-463-3200. In Canada, call 1-888-391-0460. In the UK, call 0808 164 1454. If you return the car late, we may charge for the additional usage.