Violation fees | Guests
Review our policies and their related fees to avoid unexpected charges.
Additional distance fee – If you exceed the mileage included in your trip, your host can charge you an additional distance fee for each added mile/kilometre driven.
Additional usage – If you’re 30 minutes or more late to return a vehicle, your host can charge you for additional usage.
Claims processing fee – If you or your host files a vehicle damage claim and Resortifi handles it, we’ll charge you a claims processing fee of up to $150*. There are no fees if you and your host resolve the claim directly.
Cleaning policy violation fee – If you return the car in a condition that could have only resulted from irresponsible or abusive behavior, we may charge you a violation fee of $150 ($50 in France) plus an additional 3% processing fee. In some circumstances and at our full discretion, we may also remove you from Resortifi.
EV charging fee – If you return an electric vehicle with missing electric charge, your host can charge you a fee of $50 for a 0%-20% remaining charge, $20 for a 21%-50% remaining charge, and $10* for a 51%-80% remaining charge.
Fuel replacement inconvenience fee – If you don’t refuel before returning a vehicle, your host can charge you a $10* convenience fee in addition to their cost to replace the gas.
Gray market policy violation – If you make payment outside of Resortifi for charges meant to be handled via the platform, we may charge you a $150 processing fee plus liquidated damages of $5,500 as per our Terms of service.
Guest cancellation fee (outside the free period) – If your trip was two days or shorter, we’ll charge you half of one day’s trip price and trip fee. If your trip was longer than two days, we’ll charge you one full day’s trip price and trip fee. If you add delivery, we’ll charge half of any delivery fee.
Guest no-show fee – If your trip is two days or shorter, we’ll charge you 75% of one day’s trip price and trip fee. If your trip is longer than two days, we’ll charge you two days’ trip price and trip fee. If you add pickup/return, we’ll charge half of any pickup/return fee.
Improper return fee – Resortifi may charge you a $50* improper return fee if you fail to respond to requests to return a vehicle, abandon a vehicle, force a trip cancellation, or for other reasons we determine.
Late return fee – If you return a vehicle two hours or more past the trip’s scheduled end time, your host can charge you a $20* fee, in addition to the cost of your additional use of the vehicle.
No smoking policy violation fee –Neither you nor your passengers may smoke in any vehicle on Resortifi. If your host provides physical evidence of smoking, we’ll charge you a $150 ($50 in France) violation fee plus an additional 3% processing fee.
Processing fee – If a host’s reimbursement issue requires intervention from Resortifi, we’ll charge a 3% processing fee.
Service animal and pet policy violation fee – If you return a vehicle with an excessive amount of animal hair or if you transport a pet without permission in a vehicle not labeled as “pet friendly,” your host can charge you a pet cleaning fee of $150 ($50 in France).
Ticket transfer inconvenience fee – If you incur a moving violation ticket in Australia, we may charge an inconvenience fee of up to $40 to compensate the host for completing a ticket liability transfer.
- Amounts are in A$ for Australia, CA$ for Canada, in € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.