Paying for fuel or EV charging

You’re responsible for returning the vehicle with the same amount of fuel (gas, diesel, petrol) or charge it had when you picked it up. If you don’t, your host can request reimbursement from you.

Documenting fuel or charge levels

Take photos of the fuel/EV gauge before and after your trip. Also take a photo of your fuel receipt that clearly shows date, time, number of gallons/litres, and cost. Upload these to Trip photos. We’ll reference them if there’s a dispute with your host.

Note: If you’ve purchased “Prepaid refueling” as an Extra, your host can’t request reimbursement, and you can’t request a refund for any unused fuel.

Paying for missing fuel or low battery charge

Hosts have up to 72 hours after a trip ends to send a reimbursement invoice for fuel costs. You have 48 hours to pay the invoice. Tap the link in the email or notification, or open the Trip details for the trip to view the invoice. Either “Accept and pay” or "Dispute." If our support team has to intervene for a reimbursement issue, we’ll charge a 3% processing fee.

• Fuel-powered vehicles: host can charge you for the cost of refueling, plus a $10* convenience fee.
• Hybrid vehicles: host can charge you for low battery level (see below), idle fees, cost of refueling, and a $10* convenience fee
• Electric vehicles: host can charge you for low battery level according to these guidelines:
  • 0%–20% charge = $50*
  • 21%–50% charge = $20*
  • 51%–80% charge = $10
  • Above 80% = Not eligible for reimbursement

Note: You’re also responsible for the cost if you left an EV plugged in at a charging station for up to 24 hours after the trip ends. If it’s a Tesla, you’re responsible for up to $500 in Tesla Supercharger fees and any Idle fees incurred during the trip.

*Amounts are in A$ for Australia, CA$ for Canada, € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.