Refunds

The amount and timing of a refund depends on the specifics of your circumstances. Once Resortifi initiates a refund, you’ll need to allow extra time for your bank or payment issuer to process and return the funds to you.

Refunds for trips canceled by guests

Cancellations inside the free cancellation period We’ll refund the full amount if you cancel during the free cancellation period — 24 hours before your trip starts or one hour after booking if you booked less than 25 hours in advance. Cancel your trip on the Resortifi app.

We base the cancellation period on the vehicle’s time zone If you change your trip in any way, the free cancellation period is still tied to the original booking time

Cancellations outside free cancellation period

We’ll refund you in part if you cancel outside the free cancellation period depending on trip length. We’ll always refund your protection plan, any Extras, and young driver fees in full. Cancel your trip on the Resortifi app.

For trips two days or shorter, we’ll refund the trip price and trip fee minus half of the average of one day’s cost For trips longer than two days, we’ll refund the trip price and trip fee minus the average of one day’s cost

Cancellations of “Book Instantly” trips

If you cancel a “Book instantly” trip less than 40 hours after booking, you won’t receive a refund because we only authorized the charge amount but didn’t process the charge. We’ll release the authorization hold, and it won’t appear as a charge on your statement. Learn more about authorizations and when we charge you for a trip.

Cancellations due to unclean or unsafe vehicle

We’ll refund you in full for a vehicle you believe wasn’t cleaned and disinfected, only if you don’t accept the vehicle, don’t check in for the trip, and contact us immediately. If the vehicle is a Resortifi Go car, don’t complete trip check-in and be sure to contact us no more than two hours after the scheduled trip start to receive a full refund

Note: Exceptions to refund amounts may apply In the event of flight delay, cancellation, or lost baggage, safety issues tied to vehicle cleanliness, or other extenuating circumstances.

Other refunds

Cancellations and host no-shows If your host cancels or doesn’t show up or in the rare instance that Resortifi has to cancel your trip, we’ll refund you in full.

Refunds for trip changes

If your trip change results in a lower cost, our system will automatically refund you the difference. If your host ignores or declines your change request, the trip and its cost will remain as originally booked.

Refunds for security deposits

We’ll refund your security deposit in full if you meet the criteria.

Refunds from hosts

You can request a reimbursement or refund from your host for agreed-upon inconvenience issues or expenses. Contact your host to get their agreement in writing in Resortifi messaging to reimburse or refund you for a certain amount. Once you have their agreement, reach out directly to chat with Resortifi support; when prompted, identify yourself as a guest. If the support agent can see the host’s agreement in Resortifi messaging, they’ll use the host’s funds to reimburse or refund you for the agreed-upon amount. If there’s no agreement in Resortifi messaging, they’ll be unable to help — you and your host will have to work out the issue between you.

Note: Costs incurred as a normal part of a trip such as refueling, paying tickets, paying tolls, or policy violations aren’t eligible for reimbursement from your host.

When will I get my refund?

If you chose “Get a refund” during the cancellation process, we’ll initiate your refund immediately. If you opted to “Apply payment to a new trip” so you could rebook, we’ll automatically initiate a refund 24 hours after cancellation.

We’ll issue a security deposit refund 80 hours after the trip ends unless we’re required to use the funds to resolve certain post-trip issues.

Once we initiate a refund to your payment method, your bank or credit card company will process it according to their own timeline.

Debit cards (including Revolut): 10 business days Credit cards: Three to five business days Apple Pay and Google Pay: Up to 30 days. Note: Only your bank can see the status of your refund once we’ve issued it on our end. Resortifi agents can’t see the status or expedite a refund. If you don’t receive your funds within 10 business days, tap or click “Contact Us” in the bottom right corner to request more refund documentation you can present to your bank.