Messaging your host
Use Resortifi messaging to ask questions about a host’s vehicle and policies, to get directions and instructions for pick-up and drop off, send photos, and to discuss any issues that come up during a trip.
Asking questions before you book a trip
Before you can contact a host, you’ll need to submit a booking request or have a booked trip with them. If your decision to book a trip depends on an answer to a question you have, be sure to check the vehicle listing for the information. If you can’t find the answer there, submit a trip booking request and follow up with a message to the host.
If the answer isn’t what you were looking for, you can cancel the request, as your account wasn’t charged. If the host accepted your trip request before answering the question, you can cancel the trip immediately and get a full refund.
Sending messages to your host
Send a message to your host by choosing the booked trip you have a question about in your Trips tab. Select “Contact Host” and if prompted, “Resortifi messaging.” Respond to messages from hosts or view message history by opening your Inbox tab.
Making trip changes
You and your host can use messaging to discuss trip changes, but you must submit a trip change request via Resortifi for the host to approve. Trip change agreements made in messaging only aren’t valid, as we won’t have a record of the change.
Sending photos
Select in your message thread to send photos to a host. Choose from existing Trip photos, your phone gallery, or take new photos to upload. Both you and your host can view the image thumbnail(s) in the message thread. If you're having trouble finding the exact location of a vehicle, or need help with a vehicle's feature, ask the host to send a photo. To remove a photo, select it in the thread, tap or click the trash icon, and "Confirm" to delete it.
Tip: Keep all communication between you and your host in Resortifi messaging so our support agents have a record to settle any disputes. Note: To protect your privacy, you can delete driver’s license images or selfies you uploaded to Trip photos or in messaging after verification.